At SalaryUp, we aim to ensure complete satisfaction with our services. This Refund & Cancellation Policy outlines the terms under which refunds or cancellations may be processed for purchases made on www.salaryup.in (the "Site").

1. Service Nature

SalaryUp provides digital software services such as payroll automation, HR management tools, and salary slip generation. As these are intangible services delivered electronically, refunds and cancellations are subject to specific conditions outlined below.

2. Cancellation Policy

• Users may cancel a subscription or service plan within 7 days of purchase if the service has not yet been activated or configured.
• Once services are activated, customized, or configured for your use, cancellations are not permitted.
• For renewal subscriptions, cancellation requests must be submitted before the renewal billing date.

3. Refund Policy

• Refunds may be issued only in cases where technical errors or service failures prevent activation or access to the purchased service, and where our support team is unable to resolve the issue within a reasonable time frame.
• No refunds will be provided for successfully delivered and functional digital services.
• Any approved refund will be processed to the original payment method within 7–10 business days.

4. Exceptions

Refunds and cancellations are not applicable for:

• Trial or promotional services;
• Customized integrations or software modifications;
• Third-party services or add-ons integrated through SalaryUp;
• Failure caused by user-side infrastructure or configuration issues.

5. Request Procedure

1. Submit a written refund or cancellation request to support@salaryup.in with relevant transaction details.
2. Our support team will review your request and respond within 3–5 business days.
3. If approved, refund processing may take up to 10 business days.

6. Changes to Policy

We reserve the right to modify or update this Refund & Cancellation Policy at any time. Updated versions will be posted on this page with a revised effective date.

7. Contact Us

If you have questions about our Refund or Cancellation Policy, please contact us:

SalaryUp
Email: support@salaryup.in
Address: [Your company address here]